How do I register?
Start your story with Exante today and join the 1,000,000+ people who have transformed their lives with us by heading over to our sign up page.
How do I register to receive special offers?
We’d never want you to miss out on one of our exclusive offers, so you’re automatically signed- up when you register. You can stop these emails by logging into your account and selecting the ‘Email Preferences’ option.
How do I change my account details?
It’s simple to make changes to your details, whether it’s your payment information, password or address book. Log-in to your account and you’ll find all the options you need.
Are my personal details safe if I create an account?
I have forgotten my password. What should I do?
Don’t worry, by heading to the log-in page and selecting 'Forgotten your password' you'll be on your way to getting it reset in no time!
How do I unsubscribe?
If you don’t want to receive our exclusive offers and promotions, then you can log-in to your account and select the ‘Email Preferences’ option to make this change. Don’t forget, you can choose to re-subscribe at any time!
How Exante Works
How do I get started?
With any diet it’s best to determine what your weight loss goals are so you can select the right diet plan to follow. Struggling to decide? Simply get in touch with our customer service team who will be able to point you in the right direction! When you’re ready to start make sure you take your measurements or a before picture so you can track your progress. Make it simple by planning your first week so you know what you’re going to eat each day. Finally join our private Facebook group to meet thousands of like-minded people who are also embarking on their Exante journey!
Kick-Start 15 Day Challenge
What is the Kick-Start 15 Day Challenge?
The 15 Day Challenge is a 15 day plan designed to kick start your weight loss following our Flexi Solution plan. Download your FREE 112 page eBook including recipes, workouts, meal plans, hints and tips and send us your before and after pictures for the chance to win a holiday!*
What is Total Solution?
Total Solution is a complete Meal Replacement or VLCD diet. Simply substitute your traditional meals for 3 Exante meal replacement products a day, reducing your calorie intake to around 600 calories.
Who is Total Solution suitable for?
Total Solution is deal for anyone looking to make a big lifestyle change to improve their health by losing weight with Exante. Total Solution is ideal for anyone looking to make a big lifestyle change to improve their health by losing weight with Exante. Due to the calorie deficit the Total Solution Plan is only suitable for those with a BMI of 30 or more. If your BMI is under 30 then why not check out our Flexi-Plan, Man-Plan or 5:2 Diet ? Please note that our Total Solution plan is only suitable for those between the ages of 18-65. As with any change in diet, you should consult your GP before starting Total Solution.
Can I eat anything else whilst on Total Solution?
Need a little something extra? Check out our handy list of keto-friendly Total Solution snack list for a simple to follow guide. For safe and sustainable weight loss we also recommend that you have a food week every fourth week of your diet where you increase your calorie intake to 800-1200. For more information, check out our Food Week Page to learn more about low calorie week.
How can I prevent putting weight back on once I have reached my goal?
Food week is designed to prepare your body for traditional healthy food when you reach your goal. It is essential that you don’t just stop watching what you eat once you reach your goals. We always recommend transitioning to our Flexi-Solution Plan to maintain your weight loss after you have reached your goal.
What is food week?
Food week is specifically for anyone following the Total Solution plan. Because our plan gives you a completely different way of eating than your body is used to we advise having a food week every fourth week. You can find more information about low calorie week here!
Can I skip food week?
We do advise all of our Total Solution customers to follow food week as a rule. It is important to incorporate every day, healthy foods into your diet every so often, this helps prepare your body for the transition after you have reached your Total Solution goal. Total Dietary Replacement plans should not be followed continuously for extended periods of time without first seeking medical advice from your GP.
What is the Flexi Solution?
If you have reached your goal, want to maintain a healthy weight or are looking for a healthy sustainable diet plan, then our Flexi Solution is for you. Simply choose any 2 delicious Exante products a day, plus one healthy home cooked meal and a snack of your choice, reducing your calories to around 1200 calories a day. Our eBooks are also packed with support and guidance so you can learn how to cook fresh and healthy recipes developed by our expert nutritionists to support you on your Exante journey.
What is the Man Plan?
Don’t worry, it’s not just for men! This plan is also ideal for women with a BMI between 25-30 and for those who are struggling with Total Solution Plan. Simply enjoy 3 delicious Exante meal replacement products a day and add an additional 200 calories, this can be a healthy 200 calories snack from our approved list or an additional Exante meal replacement product.
What is a 5:2 Plan
The 5:2 Diet is an intermittent fasting plan. Traditionally, the plan involves 5 normal days of eating and 2 non-consecutive ‘fasting’ days, where you restrict your calorie intake. For more information, check out our 5:2 Diet Page.
How much weight will I lose?
Customers following our Total Solution plan reported losing an average of 2-5 stone* It is important to remember, every body is different and your weight loss will be individual to you and your metabolic rate.
How often should I weigh myself?
We recommend weighing yourself once a week, preferably at the same time each week to track your progress. Don’t get too fixed up on the number on the scales, your measurements and clothing are the best tellers to your weight loss!
What about Exercise?
Exercise is an incredibly important part of a healthy lifestyle. If following our Total Solution plan, we recommend 20 minutes of light to moderate exercise each day. If incorporating Exante products into your everyday life or following our Flexi Solution, 1 hour 3-5 times a week is a great place to start! Exercise is an incredibly important part of a healthy lifestyle. If following our Total Solution plan, we recommend 20 minutes of light to moderate exercise each day. If incorporating Exante products into your everyday life or following our Flexi Solution, 1 hour 3-5 times a week is a great place to start! Check out our exercise section in our Health Hub for guidance or download one of our eBooks to get your started.
How much water should I drink?
It’s important that you drink at least 2-4 litres of water per day to make sure you stay hydrated and it will help make you feel fuller for longer.
Are Exante Products Gluten-Free?
All of our Exante Meal Replacement Shakes are gluten-free. However, they are manufactured in a facility that produces products containing milk, soy, eggs, nuts and wheat.
How do I use Exante products?
Consumption varies on each product category and what diet plan you are following. To make it simple we’ve created a handy How It Works eBook that you’ll receive every time you place an order with us. You should receive your email within 24 hours of placing your order. It’s packed with information about our products, our diet plans and answers to our most frequently answered questions. Not received it? Simply contact one of our friendly customer service advisors who will be able to help.
What is a Meal Replacement?
A meal replacement is a shake, bar, soup, meal or dessert designed to be a complete nutritional substitute for traditional food. Developed by our in-house nutritionists; each Exante meal replacement is specially formulated to be high in protein, low-carb and enriched with over 27 vitamins and minerals. 1/3 of your NRV and perfectly balanced to give you everything your body needs.
Are Meal Replacement diets safe?
Total meal replacement diets or VLCD diets have been used in the UK for over 30 years. The limited amount of calories means that your body turns to its fat stores for energy, enabling you to lose weight quickly, naturally and safely. There has been a great deal of medical research into their effectiveness in reducing the risk of major weight-related diseases such as Type-2 diabetes and heart disease.
Do Meal Replacements contain nutrients?
Meal replacements are a delicious and convenient way to help you control your calorie intake and are expertly nutritionally balanced to ensure you consume all the essential nutrients you need.
Should I mix my shakes with milk or water?
The simplest answer is to mix your shakes with 200ml of cold water. You can of course choose to mix them with milk for a creamier taste, however be mindful if you are on Total Solution as this impacts your calories and therefore we would suggest sticking with water. The shakes also blend well with ice if you are more of a ‘Frappe’ lover!
Can I use Exante whilst pregnant?
Can I use Exante products whilst pregnant?
No I’m afraid not. You’re going to need more calories so your baby develops properly and it’s advisable to avoid Vitamin A supplements in pregnancy (all our products contain Vitamin A). Weight loss in pregnancy should only be attempted under medical supervision, so speak to your midwife or GP about the best way forward. If you are currently following a meal replacement diet and find out you’re pregnant then you need to stop and return to conventional food. Your GP/Midwife can support you with advice on a healthy diet during pregnancy.
Can I drink alcohol while I'm on a plan?
Can I drink alcohol while I'm on a plan?
Total Solution and Man Plan are strictly no alcohol. We understand that sometimes life can get in the way and social occasions happen such as birthdays and Christmas make this difficult but we do advise to try avoid alcohol as this will kick you out of ketosis. For Flexi-Solution and 5:2 Diet, we always advise to avoid alcohol where possible as it can slow progress but if you do end up having a drink try to go for spirits and a diet mixer to keep the calories down.
The item I ordered is out of stock. Why is it on the website?
All Exante stock depends upon availability. We want you to be able to order and receive the products you love effortlessly, so we’ll always aim to let you know if an item is out of stock. Now and again there can be an unexpected delay, if so we’ll get in touch to let you know.
How do I place an order?
We’ll never stand in the way of you and your products so we make it easy to order online, we’ll even hold items in the basket for 60 minutes for you should you temporarily leave our page!
Find the products you want and add them to the basket. You can either carry on shopping or checkout if you’ve got everything you need.
If you have any addresses or payment options saved to your account then these will automatically display in the checkout, making it quick and easy to complete the order. Otherwise you’ll need to enter the details manually. Check everything is correct and you’re good to go! We’ll send you an email as soon as the order is on its way.
Can I make changes to my basket?
Yes! Click on the basket icon at the top of the page and you’ll be able to see the item(s) you have in there so far.
Use the + button to stock-up on your favorite items, or the – button if you’ve selected too many. If you want to remove an item completely then click the x button.
Can I place an order over the phone?
Our Customer Service team is always on hand to provide support and guidance. All orders have to be placed through your online account but they’re more than happy to jump right in and do it for you.
Head over to our contact page to get in touch with them now.
Can I place an order to a different address?
Yes, you can select a delivery address at the checkout stage. Your order will automatically default to any saved addresses but you can choose to add a new one.
How will I know when my order has been dispatched?
We’ll send you an email as soon as it’s on the way! Or simply check your account to track it. Plus, we ship all items separately, making sure you get what you need as quickly as possible.
What is the status of my order?
Your account makes it easy to keep track of all your orders. Once you’ve logged in you’ll see each individual order that you’ve placed with us. Select the one that you want and discover all the information you need. We’ll also send you an email as soon as it’s on the way!
Where is my order?
Your account will show any previous orders you’ve placed.
Click on the order you want to view to find out more. If the order has been sent tracked then you’ll be able to click through to track it from your account. The email we sent you regarding the dispatch of your order will also let you know when we expect the order to arrive.
Not found the information you need? Send our Customer Service team a message while you’re in your account.
How do I cancel my order?
We’re sorry to hear you want to cancel. Can we help with anything so that you don’t have to? You can contact our Customer Service team through your account.
If not, then select the order that you wish to cancel. You can choose to cancel individual items or the whole order. We’ll send you an email within an hour to let you know if the cancellation worked. If it fails, this is because the order is getting ready to be sent. Items that are in stock are processed quickly so that we can aim to get products to our customers without delay. See our Returns Policy to help you get the order back to us instead.
How do I make changes to my order?
Once you’ve placed your order we cannot make any changes to it. If you want to try and cancel so that a new order can be placed, then you’ll need to log-in to your account. Select the order you wish to cancel and you’ll see that you can choose to cancel individual items or the whole order.
We’ll send you an email within an hour to let you know if the cancellation worked. Please don’t place a new order until you hear from us.
What do I do if I have ordered the wrong item?
Don’t worry, you can try and cancel the item in your account. You’ll need to click on the item and choose the cancel option. We’ll send you an email within an hour to let you know if it worked.
If you can’t cancel then you can send the item back to us. Refer to our Returns Policy to find out how. Need some more help? You can send our Customer Service team a message while you’re in your account.
I have received a faulty item. What should I do?
We’re sorry that happened! We take pride in all our products. So that we can look into this for you, please contact us to tell us more.
It’d really speed things up if you could find the information below before contacting us, don’t worry if you can’t though, we can help once you get in touch.
1. Order Number
2. Product Name
3. Details of the fault
4. Images that support the fault, if applicable
As soon as we’ve looked into the fault we’ll send you an email with the outcome.
I would like to raise a complaint about the quality of a product
We take all complaints seriously and are committed to protecting our valued customers. If you do have a concern regarding the quality of any of our products, then please raise this with our Customer Service team.
It’d really speed our investigation up if you could find the information below before contacting us-
1. Order Number
2. Product Name
3. Batch Number
4. Expiry Date
5. Images where applicable
6. A brief summary that details the actual complaint
Please keep the product until you have spoken with our team who will advise whether or not we require it back for further analysis.
I have received the wrong item. What should I do?
We’re sorry to hear that, sometimes things can go wrong but don’t worry as we can help. Please send us a message through your account. We’ll need to know the following-
1. Order Number
2. Incorrect item received
3. The correct item ordered
As soon as we’ve looked into what’s happened we’ll send you an email with the outcome.
I have received a damaged item. What should I do?
We take pride in our products so we’re sorry to hear you’ve received your order damaged. Sometimes things can go wrong but don’t worry, as we can help. Please send us a message through your account. Please don’t throw the item away, we may ask for pictures of the damage to ensure we take measures to prevent it happening again. As soon as we know what’s happened, we’ll send you an email with the outcome.
There is an item missing from my order. What should I do?
We ship items separately to make sure you get what you need as quickly as possible. Your dispatch confirmation email will list the items that have been sent. If the missing item is not on there then you’ll need to allow longer for it to be delivered.
If the item has been sent, then send a message through your account to let our Customer Service team know and they’ll be happy to help.
Payment and Discounts
How can I pay for my order?
We offer a variety of online payment methods so you can enjoy our delicious range of meal replacement products and start your weight loss journey with ease.
You can select your preferred payment method at checkout. As we take fraud very seriously, you will face validation and authorization by us and the card issuer. This is just so we can keep our customers safe!
Will I be charged VAT?
Any order placed for delivery outside of the UK could result in import duties and taxes (including VAT). We recommend that you contact your local customs office for information as customs policies and practices vary widely from country to country.
I have a payment problem on my order. What should I do?
If you’re seeing the status ‘Payment Problem’ then you’re probably confused, don’t worry this can be easily fixed and we’ll have your products on the way to you in no time! Before re-entering any card details you’ll need to make sure that the expiry date and billing address are correct. We also recommend checking funds in the account.
If you’ve done all that and still can’t fix the problem, then please contact our Customer Service team who’d be happy to help.
Why can I see a transaction pending in my PayPal account?
Once you place an order, the payment will show in your account as pending until we send the products to you. The pending transaction is telling you that the payment is authorised to be taken.
Why can't I add a new payment card?
If you want to add new payment details then you’ll need to do this at the checkout stage. Your new card details will be saved once your order has been placed. This means that next time around you can order your favourite supplements with ease.
How do I use a voucher code?
We like to make things as easy for you as possible, including getting discount off your favourite meal replacement products. Once you’ve got all your items in the basket, then add your code in the box marked ‘Got a discount code? Enter it here’. Clicking ‘Use Code’ will apply the discount.
If the code doesn’t work then you’ll need to check you’re not trying to use more than one offer, you can only use one per order. Please refer to the terms and conditions of an offer.
Still having problems? You can contact our Customer Service team through your account.
What is your referral scheme?
8. What is your referral scheme? Earn £10 for every successful referral and your friends will get 30% discount! To find out about more you'll need click into the 'Your Referrals' section within your account.
Returns and Refunds
How do I return an item?
We try not to make things complicated, log-into your account to contact our Customer Service team and they’ll do the rest. You’ll need to tell them the reason for the return so they can choose the best option for you. Please refer to our returns policy page for more information.
Can I return a product if I no longer want it?
We want all of our customers to enjoy their products so if you’re not happy with your order then you can send it back to us. All we ask is that you let us know that you don’t want the order within 28 days of receipt and make sure the products have not been opened. Please make sure you check out our returns policy for exclusions To get the order back to us safely please to log-in to your account and contact our Customer Service team. They’ll send you all the information you need, but you can also refer to our returns policy page for more information.
What happens once my item is returned?
As soon as we receive your order we’ll review the reason for return and let you know what we plan to do next. You should receive an email to notify you of any action taken.
When will I receive my refund?
Your refund should be returned to your account within 5 working days and we’ll send you an email to let you know it’s on its way! If you don’t receive your refund and it’s been 10 working days since you received our email, then you’ll need to contact our Customer Service team through your account.
What is your Christmas Returns Policy?
We want you to have peace of mind when deciding to purchase with us, so we have extended our returns policy to cover the festive period. You will have until January 31st 2018 to return any orders placed from October 31st 2017. All we ask is that the item(s) are pristine. Meaning they are unopened, in their original packaging and any retail seals are unbroken. Please note that we do not refund postage costs for the return of an unwanted item or order. To arrange your return please log-in to your account to contact our Customer Service team.
Where can I find your Terms and Conditions?
Why am I having problems accessing the checkout?
If you’re having problems accessing the checkout or any part of our website, then please get in contact with our Customer Service team straight away so we can fix this for you!
Access to information
You have the right to ask about what personal data we hold about you.
We may charge a fee but this would not exceed £10.00. You can write to us and make this request at:
1-2 The Stables